Free UK mainland delivery Delivered in 2 working days 3-year guarantee
Shop

Terms & conditions

Last updated: 24 October 2026

These terms apply when you buy from sleeply.co.uk. Please read them before you order. They don't affect your legal rights as a consumer.

1. About us

Sleeply is a trading name of Indoor Living Limited, registered in England and Wales (company no. 15691574), VAT no. GB 470 8166 81, Unit 11C Brindley Road, St Helens, WA9 4HY. Contact us at smile@sleeply.co.uk.

2. Who can buy

We sell to consumers aged 18 or over with a delivery address on the UK mainland. Our website is not intended for business or trade purchases.

3. Our mattresses

We show our mattresses as accurately as we can, but colours on screen may vary slightly. Sizes are within 2 cm of those stated, as is normal for mattresses. A new mattress may have a slight smell when first unwrapped, which fades within a few days.

4. Your order

When you place an order, we'll email you to say we've received it. Our contract starts when we confirm your order by email. If we can't accept your order (for example, because an item is out of stock or a price was clearly listed in error), we'll tell you and refund you in full.

5. Prices and payment

All prices are in pounds sterling and include VAT. Delivery to the UK mainland is free. We take payment when you place your order. We may change prices at any time, but changes won't affect orders we've already confirmed.

6. Discount codes and promotions

One discount code can be used per order. Codes can't be exchanged for cash, transferred or combined with other offers, and must be used before they expire. Spin-to-win codes and our monthly prize draw are covered by our separate promotion terms.

7. Paying later

If you choose Klarna or Clearpay at checkout, your payment agreement is with that provider, not with us, and is subject to their eligibility checks and terms. We don't provide credit ourselves.

8. Delivery

We deliver to UK mainland addresses, normally within 2 working days of your order. Your mattress arrives rolled and boxed by courier. Someone aged 18 or over will need to be in to receive it. If you're not in, the courier will arrange another delivery. We're not responsible for delays outside our control, but we'll keep you updated, and you can cancel for a full refund if a delay is significant.

Please check your delivery when it arrives and tell us within 48 hours if the packaging or mattress is damaged.

9. Ownership and risk

The mattress is your responsibility once it's delivered to you. It becomes yours once we've received full payment.

10. Returns and cancellations

You can cancel within 14 days of delivery. Faulty mattresses are collected free of charge; change-of-mind returns carry a £20 collection charge. Full details are in our Returns & refunds policy.

11. Your 3-year guarantee

Every Sleeply is guaranteed for 3 years from delivery against structural and manufacturing faults, as set out in our Returns & refunds policy. The guarantee is in addition to your legal rights.

12. Our responsibility to you

If we break these terms or are negligent, we're responsible for loss or damage you suffer that was a foreseeable result. We're not responsible for business losses, as our mattresses are for household use.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit, including your rights under the Consumer Rights Act 2015.

13. Events outside our control

We're not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, courier strikes or supply disruption. If that happens, we'll contact you, and you can cancel for a full refund.

14. Reviews

We publish genuine reviews from customers, good and bad. We only remove reviews that are offensive, unlawful, or not about our products or service.

15. Your personal information

We use your information as set out in our Privacy policy.

16. Complaints

If something's gone wrong, email smile@sleeply.co.uk. We'll acknowledge you within 2 working days and aim to resolve it within 14 days.

17. The law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

The Big Lie-In: spin to win and monthly free mattress draw

Promoter: Indoor Living Limited, trading as Sleeply. Registered in England and Wales, company no. 15691574. Unit 11C Brindley Road, St Helens, WA9 4HY.

Who can enter

  1. Open to UK residents aged 18 or over, excluding employees of the promoter and their immediate families.
  2. No purchase is necessary to enter. Entry is by entering an email address and spinning the wheel at sleeply.co.uk.
  3. One spin per person and per email address. Repeat entries using variations of the same email address will be treated as one entry. Automated or bulk entries are void.
  4. The spin runs until withdrawn. We will give at least 7 days' notice on this page before closing it, and the draw for the month in which it closes will still take place.

The spin: every spin wins

  1. Each spin wins one of the discounts below. The result is decided at random by our server at the moment you spin, using these odds:
    • £10 off: 85% chance
    • 10% off: 12% chance
    • 20% off: 3% chance
  2. The wheel animation shows the result already decided; the size of each segment matches its chance of winning.
  3. Your code is shown on screen and emailed to you. It can be used once, only with the same email address at checkout, on Sleeply mattresses at sleeply.co.uk, and expires 7 days after it is issued. Percentage codes apply to the current selling price.
  4. Codes cannot be combined with any other code, exchanged for cash or transferred, and have no cash value.

Monthly free mattress draw

  1. Each spin is one entry into the free mattress draw for the calendar month in which it is made. One winner is drawn each month.
  2. The prize is one Sleeply hybrid mattress in the size of the winner's choice, delivered free to a UK mainland address. There is no cash alternative.
  3. The winner is chosen at random from all valid entries for that month within 7 days of the month ending, and contacted by email. If the winner does not reply within 14 days, a replacement winner will be drawn from the same month's entries.
  4. The winner's first name and county will be available on request, and with their permission we may share them on social media.

Your details

  1. We use your email address to send your code and to run the draw. We only send marketing emails if you ticked the box to receive them, and you can unsubscribe at any time. See our privacy policy.
  2. The promoter may withdraw or amend this promotion if circumstances outside its control make this necessary, and will not change the odds of a spin already made. These terms are governed by the laws of England and Wales.