Returns & Refunds

Last updated: 24 October 2026

Every Sleeply is built to last and comes with a 3-year guarantee against structural and manufacturing faults. If something isn't right, we'll collect it free of charge. You also have 14 days from delivery to change your mind.

Before you unwrap

Your Sleeply arrives rolled and vacuum-packed. Once it's out of the packaging it expands to full size and can't be rolled back into its box. Before you open it, please:

check it's the right size for your bed frame (sizes are listed on our homepage)
make sure your base is firm and flat, with slats no more than 7 cm apart
check the packaging for any damage and tell us within 48 hours if you find any

Faulty or damaged? We'll put it right

If your mattress arrives damaged or develops a fault, email smile@sleeply.co.uk with your order number and a few photos. We'll collect it free of charge and repair, replace or refund it.

This is on top of your rights under the Consumer Rights Act 2015. If your mattress is faulty, you're entitled to a full refund within 30 days of delivery. After 30 days, you're entitled to a repair or replacement, or a refund if that doesn't fix it.

Your 3-year guarantee

For three years from delivery, we cover your Sleeply against structural and manufacturing faults, including:

broken, loose or protruding springs
failure of the edge support or internal structure
seams or stitching coming apart
dips or body impressions deeper than 3 cm, measured with no weight on the mattress

The guarantee doesn't cover:

the natural softening of the comfort layers in the first few weeks
stains, spills, burns, tears or other accidental damage
damage from an unsuitable base, such as slats more than 7 cm apart or a sagging frame
misuse, such as bending, folding or standing on the mattress
a change in comfort preference
commercial or rental use

To claim, email smile@sleeply.co.uk with your order number, a description and photos of the problem and your bed base. We'll reply within 2 working days.

Cancellation rights (change of mind)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order for any reason within 14 days, starting the day after your mattress is delivered. To cancel, please notify us by email at smile@sleeply.co.uk or by using the cancellation form below, and we will arrange collection.

Collection charge. A collection charge of £20 applies to all change-of-mind returns and will be deducted from your refund. Faulty or damaged goods are collected free of charge.

Condition of returned goods. To qualify for a full refund, less the collection charge, the mattress must be returned unused in its original sealed packaging. We therefore ask that you check the size and suitability of your mattress before removing it from its packaging.

Mattresses removed from their packaging. Once removed from its packaging, a mattress cannot be resold as new. Any such mattress must be returned clean, dry and undamaged, and we will reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Any deduction will be confirmed to you in writing before your refund is issued.

Your refund

We'll refund you within 14 days of collecting your mattress, to the payment method you used. If you paid with a pay-later plan, your finance provider will update or close your agreement.

If you used a discount code, we refund the amount you actually paid.

Cancellation form

If you'd like to use it, copy this into an email to smile@sleeply.co.uk:

To: Indoor Living Limited, trading as Sleeply, Unit 11C Brindley Road, St Helens, WA9 4HY, smile@sleeply.co.uk

I hereby give notice that I cancel my contract for the sale of the following goods:

Ordered on / received on:
Order number:
Name:
Address:
Date: